Refunds & Exchange Policy
We do not offer refunds on any jewellery purchase for hygiene reasons. We will only offer exchange unless there is fault with the product purchased or there is a sizing issue. There is also NO REFUND OR EXCHANGE on Sale items.
All customers are liable to pay for the return shipping fees and it is advised to do this with a tracking number as we are not responsible for any items lost in the post.
If your item arrives faulty then this needs to be reported via email to Heeracollectionsaustralia@gmail.com with pictures of the faults within 48hrs of receipt of the item. Please do not message on our social media pages for any exchanges as our team will be unable to complete your request. A member of the team will confirm if the item can be exchanged by contacting you through email or by phone.