Shipping policy

At Heera Collection, we aim to prepare and dispatch all orders within 24–48 hours, Monday to Friday. Each parcel is carefully packed to ensure it reaches you safely.

During peak periods—including festivals, sales events and public holidays—processing times may be slightly longer due to higher order volumes. We appreciate your understanding and patience during these times.

Heera Collection uses Australia Post for both domestic and international shipping. For overseas deliveries, parcels are transferred to the destination country’s postal provider once they arrive for final distribution.

When your order has been dispatched, you will receive a confirmation email containing shipping details and a tracking number so you can monitor its progress.

You can track your shipment at any time using the tracking number provided in your dispatch confirmation email via the Australia Post website.

The shipping charge paid at checkout covers delivery from Heera Collection only. International orders may be subject to import duties, taxes, or customs processing fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the recipient. Heera Collection does not have control over these fees and cannot predict their amount.

For further information, please consult your country’s customs office or postal service.

Customers are responsible for providing a secure delivery address. Heera Collection cannot accept liability for parcels that are lost or stolen after delivery has been confirmed by the courier.

Heera Collection is not responsible for damage that occurs after a parcel has been successfully delivered to the specified address.

If a parcel is returned to Heera Collection due to failed delivery attempts, incorrect address details, or non-collection, please contact our Customer Service team at info@heeracollection.shop to arrange redelivery. Additional shipping fees may apply.

Customers located in Brisbane may choose to collect their order in person by selecting the pickup option at checkout.

Pickups are available exclusively in MacGregor, Brisbane Australia. The full address and collection instructions will be provided once your order is ready.

After placing your order, our team will contact you via email within 2–3 business days to arrange a suitable pickup time.

Please note: Orders will be held at the pickup location for five business days from the scheduled collection date. If the order is not collected within this period, it will be returned to us and issued as store credit.